All courses are non-refundable and must be taken within the time period selected by delegates. Session appointments may be rescheduled only once and will be for the allotted time, so please be punctual. Online assessments must be completed by any stated deadlines in order to receive reports and/or feedback.
Session Booking Policy
To secure your booking, sessions must be paid for in full at least 7 days in advance.
Please try to leave 30-60min free following your sessions, in case we overrun.
All purchased packages and/or individual sessions expire after 4 months.
Please note: Discovery Sessions may be rescheduled only once, after which a refund is not available. All other cancellation conditions apply.
Sessions Cancellation Policy
If cancellation for remote sessions occurs more than 48 hours in advance clients are welcome either to re-schedule their appointment or request a full refund.
48 hours or less notice will be charged at 50%
24 hours or less will be charged at 100%
For in-person sessions:
If cancellation for in-person sessions occurs more than 10 days in advance clients are welcome either to re-schedule their appointment or request a full refund.
10 days or less notice will incur a £60 charge to cover room hire
48 hours or less notice will be charged at 50% of total session rate
24 hours or less will be charged at 100% of total session rate
For package bookings please also note:
Should you not complete your coaching package, the sessions attended will be charged at their individual rate and the difference refunded.
Authenticity Programme coaching requires a large amount of pre-work by myself, therefore early termination of the package will result in the following refund policy:
1 Session attended = 75%
2 Sessions attended = 25%
3 Sessions attended = 10%
4 Sessions attended = 0%
All Skype Bookings
Please note that Skype can be an unstable platform and, whilst mostly reliable, is prone to dropped calls and interference. If you choose to book a Skype session, please be aware that any loss of service may mean a session needs to be rescheduled or is shorter than usual. Refunds will not be made and the cancellation policy still applies.